Effective Date: March 8, 2026
Last Updated: March 15, 2026
1. Introduction
This Privacy Policy (“Policy”) describes how Maq‑Inox Industrial, S.A. de C.V. (“Maq‑Inox,” “we,” “us,” or “our”), the operator of the e‑commerce website www.maqinoxshop.com, collects, uses, discloses, stores, and protects your personal information when you visit our website, use our services, register an account, make a purchase, or interact with us in any way. Our commitment is to elevate your kitchen experience with sleek, space‑saving tools that blend style with utility, and this commitment extends to safeguarding your privacy and handling your data with transparency and integrity. By accessing or using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Scope
This Policy applies to information we collect:
- On this website (www.maqinoxshop.com).
- In email, text, and other electronic communications between you and our Site.
- Through mobile and desktop applications you download from this Site, which provide dedicated non‑browser‑based interaction between you and this Site.
This Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Site. We encourage you to review the privacy policies of any third‑party sites you visit.
3. Information We Collect
We collect several types of information from and about users of our Site, including:
3.1 Information You Provide to Us Directly:
When you interact with our Site, you may voluntarily provide us with:
- Account and Registration Information: Your full name, email address, password, and contact preferences when you create an account or sign up for our newsletter.
- Transaction and Billing Information: Your billing and shipping addresses, phone number, payment information (such as credit/debit card details, processed securely by our third‑party payment processors), purchase history, and product selections.
- Communication Information: The content of your communications with us, including customer service inquiries, product reviews, feedback submissions, and survey responses.
- Marketing Preferences: Your choices regarding receiving promotional offers, newsletters, and updates about new products.
- Other Information You Choose to Provide: Any other personal information you share when you participate in contests, sweepstakes, or other site features.
3.2 Information Collected Automatically:
As you navigate through our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This may include:
- Device and Log Information: Your IP address, browser type and version, operating system, device identifiers, mobile network information, and other technical details about your means of connection to our Site.
- Usage Data: Details of your visits to our Site, including traffic data, location data (approximated from your IP address), logs, and other communication data and the resources that you access and use on the Site. This helps us understand how our products, designed to make “cooking and cleanup feel like a breeze,” are discovered and used.
- Cookies and Tracking Technologies: We and our partners use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files placed on your device. They help us improve our Site, personalize your experience, remember your preferences (like language or region), and understand the effectiveness of our marketing campaigns. You can control cookie settings through your browser.
4. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Fulfill Your Orders and Requests: Process and complete your purchases, payments, and returns; manage your account; and deliver the products you order to your specified address.
- Communicate With You: Send you transactional communications (order confirmations, shipping notifications, policy updates), respond to your customer service inquiries, and, where you have given your consent, send you marketing and promotional communications about products, offers, and news we think may interest you.
- Improve and Personalize Your Experience: Analyze how our Site is used, troubleshoot technical issues, conduct research and testing to develop and improve our products, services, and Site functionality. We use this data to ensure our site and product offerings continue to “blend style with utility” in a way that resonates with our customers.
- Ensure Security and Prevent Fraud: Protect the security and integrity of our Site, business, and users; detect, prevent, and investigate fraudulent transactions and other illegal activities.
- Comply With Legal Obligations: Fulfill our legal and regulatory requirements, enforce our Terms of Service and other agreements, and protect the rights, property, or safety of Maq‑Inox, our customers, or others.
5. Disclosure of Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients under strict confidentiality agreements:
- Service Providers: We engage trusted third‑party companies and individuals to perform services on our behalf, such as payment processing, order fulfillment and shipping, website hosting, data analysis, email delivery, marketing assistance, and customer service. These providers have access only to the personal information needed to perform their functions and are prohibited from using it for other purposes.
- For Legal Reasons: We may disclose your information if we believe it is necessary to: (a) comply with a law, regulation, legal process, or governmental request; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of Maq‑Inox, our users, or the public; or (d) in connection with a corporate transaction, such as a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose disclosed to you at the time you provide the information, with your explicit permission.
6. Data Security
We implement commercially reasonable technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. Our security measures include encryption (SSL) for data transmission, secure servers, and access controls. However, please note that no method of electronic transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Policy, including to fulfill contractual obligations, resolve disputes, enforce our agreements, and as required or permitted by applicable laws. The specific retention period depends on the nature of the data and the purpose for which it was collected. When we no longer need personal information, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to Access: The right to request access to the personal information we hold about you.
- Right to Rectification: The right to have inaccurate or incomplete personal information corrected.
- Right to Erasure: The right to request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: The right to request the restriction of processing of your personal information.
- Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine‑readable format.
- Right to Object: The right to object to the processing of your personal information, particularly for direct marketing purposes.
- Marketing Opt‑Out: You can opt‑out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of any marketing email we send or by contacting us.
- Cookie Controls: Most web browsers are set to accept cookies by default. You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
To exercise any of these rights, please contact us using the contact details provided in Section 11. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before proceeding.
9. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our servers.
10. International Data Transfers
Our company is headquartered in Mexico, and the information we collect is governed by Mexican law. Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. By providing your information, you consent to such transfers.
11. Contact Information
If you have any questions, comments, requests, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer at:
Maq‑Inox Industrial, S.A. de C.V.
Address: Av. 8 de Julio No. 1620, Colonia Morelos, Guadalajara, Jalisco 44910, México
Email: cultural@maqinoxshop.com
Phone: +525554462306
Website: www.maqinoxshop.com
12. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. We will post the updated Privacy Policy on this page and update the “Last Updated” date at the top. If we make material changes, we will provide more prominent notice, which may include sending you an email notification or placing a notice on our homepage. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.